# Templates

<details>

<summary>Can I add my hyperlink to the call to action button?</summary>

Yes, however there are some limitations:

* The hyperlink can't be unique, it needs to be generic. For example., [www.example.co.za ](https://www.example.co.za)(with no specific destination) and not <https://www.example.com/?ref=unique123> (with a specific destination)

</details>

<details>

<summary>Can I have 2 mobile numbers as a call to action button?</summary>

No you can't, however you add one phone number to the body (preferably your secondary number) and the most important number as the button.

</details>

<details>

<summary>Why are my templates being rejected?</summary>

When templates are being rejected, Meta doesn't give a response on what specifically went wrong with your template.&#x20;

However, Meta does have a guideline on what are the [common rejection issues](https://developers.facebook.com/docs/whatsapp/message-templates/guidelines/#common-rejection-reasons) to templates.&#x20;

For better assistance please contact our accounts team for guidance. <support@channelmobile.co.za>&#x20;

</details>

<details>

<summary>Why was my video template rejected?</summary>

For a video template, the video needs to be an mp4. The size of the mp4 video needs to be under 15mb.

</details>