> For the complete documentation index, see [llms.txt](https://docs.channel360.co.za/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.channel360.co.za/faqs/channel360-faqs/templates.md).

# Templates

<details>

<summary>Can I add my hyperlink to the call to action button?</summary>

Yes, however there are some limitations:

* The hyperlink can't be unique, it needs to be generic. For example., [www.example.co.za ](https://docs.channel360.co.za/faqs/channel360-faqs/www.example.co.za)(with no specific destination) and not <https://www.example.com/?ref=unique123> (with a specific destination)

</details>

<details>

<summary>Can I have 2 mobile numbers as a call to action button?</summary>

No you can't, however you add one phone number to the body (preferably your secondary number) and the most important number as the button.

</details>

<details>

<summary>Why are my templates being rejected?</summary>

When templates are being rejected, Meta doesn't give a response on what specifically went wrong with your template.&#x20;

However, Meta does have a guideline on what are the [common rejection issues](https://developers.facebook.com/docs/whatsapp/message-templates/guidelines/#common-rejection-reasons) to templates.&#x20;

For better assistance please contact our accounts team for guidance. <support@channelmobile.co.za>&#x20;

</details>

<details>

<summary>Why was my video template rejected?</summary>

For a video template, the video needs to be an mp4. The size of the mp4 video needs to be under 15mb.

</details>


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.channel360.co.za/faqs/channel360-faqs/templates.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.