Templates

Here are the Frequently Asked Questions for template creation:

Can I add my hyperlink to the call to action button?

Yes, however there are some limitations:

• The hyperlink can't be unique, it needs to be generic. For example., www.example.co.za (with no specific destination) and not https://www.example.com/?ref=unique123 (with a specific destination)

Can I have 2 mobile numbers as a call to action button?

No you can't, however you add one phone number to the body (preferably your secondary number) and the most important number as the button.

Why are my templates being rejected?

When templates are being rejected, Meta doesn't give a response on what specifically went wrong with your template.

However, Meta does have a guideline on what are the common rejection issues to templates.

For better assistance please contact our accounts team for guidance. [e-mail]

Why was my video template rejected?

For a video template, the video needs to be an mp4. The size of the mp4 video needs to be under 15mb.