Conversations
What are Conversations, and how to use them
What are Conversations?
A conversation encompasses all messages exchanged over a 24-hour period, beginning with the first business message and concluding a day later.
WhatsApp has 2 types of conversations, they are:
Business-initiated Conversations: Which happens when the business starts communicating with the customers.
Customer-initiated Conversations: Which is initiated once the customer reaches out to the business for support or for more information.
There are 2 different roles you'll take notice of in this document, which are appUser and appMaker.
| appUser | appMaker |
|---|---|
Represents the end user using your app, who communicates with the business. | Refers to messenger sent on behalf of the business, the one sending out the messages. |
Interacts with the platform or app to access services, products, or functionalities. | Creates or manages content, applications, or services on behalf of the business. |
To start using the conversation api you must create a webhook that at least includes the trigger "message:appMaker " which gives the App User ID.
The trigger is specifically designed to handle messages or notifications related to a role named appMaker.
Webhooks are used to send notifications about events happening within the API, such as new messages, conversation updates, or user changes.
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