Notification Status
In C360, messages go through various stages from the time they are sent to when they are delivered to the recipient.
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In C360, messages go through various stages from the time they are sent to when they are delivered to the recipient.
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Was this helpful?
This page will help you understand these statuses, this help in monitoring the flow and of your campaign as well as it's progress.
Description: The message has been created and is waiting to be processed.
Use Case: This status is typically seen right after a message is sent but before it has been picked up for delivery.
Description: The message has been delivered to the recipient’s device.
Use Case: This status confirms that the recipient has received the message.
Description: The recipient has opened and read the message.
Use Case: This status is used for messages where read receipts are available, such as certain types of instant messaging or email services.
Description: The message has been delivered to the Meta's , but not yet to the final recipient.
Use Case: This status indicates that the message is with the external service, which is responsible for delivering it to the recipient.
Description: The message failed to be delivered to the recipient.
Use Case: This status occurs when there is an issue in sending the message.
Description: The message was not sent because the user has opted out.
Use Case: This status occurs when the intended recipient has opted out of receiving messages, ensuring no delivery attempt is made to respect their preferences.