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  1. FAQs
  2. Channel360 FAQs

Notification Status

In C360, messages go through various stages from the time they are sent to when they are delivered to the recipient.

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Last updated 11 months ago

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This page will help you understand these statuses, this help in monitoring the flow and of your campaign as well as it's progress.


Pending

  • Description: The message has been created and is waiting to be processed.

  • Use Case: This status is typically seen right after a message is sent but before it has been picked up for delivery.

Delivered

  • Description: The message has been delivered to the recipient’s device.

  • Use Case: This status confirms that the recipient has received the message.

Read

  • Description: The recipient has opened and read the message.

  • Use Case: This status is used for messages where read receipts are available, such as certain types of instant messaging or email services.

Delivered To Channel

  • Description: The message has been delivered to the Meta's , but not yet to the final recipient.

  • Use Case: This status indicates that the message is with the external service, which is responsible for delivering it to the recipient.

Failed

  • Description: The message failed to be delivered to the recipient.

  • Use Case: This status occurs when there is an issue in sending the message.

Skipped

  • Description: The message was not sent because the user has opted out.

  • Use Case: This status occurs when the intended recipient has opted out of receiving messages, ensuring no delivery attempt is made to respect their preferences.

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