Notification Status

In C360, messages go through various stages from the time they are sent to when they are delivered to the recipient.

This page will help you understand these statuses, this help in monitoring the flow and of your campaign as well as it's progress.

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Pending

• Description: The message has been created and is waiting to be processed.

• Use Case: This status is typically seen right after a message is sent but before it has been picked up for delivery.

Delivered

• Description: The message has been delivered to the recipient’s device.

• Use Case: This status confirms that the recipient has received the message.

Read

• Description: The recipient has opened and read the message.

• Use Case: This status is used for messages where read receipts are available, such as certain types of instant messaging or email services.

Delivered To Channel

• Description: The message has been delivered to the Meta's WhatsApp Business API, but not yet to the final recipient.

• Use Case: This status indicates that the message is with the external service, which is responsible for delivering it to the recipient.

Failed

• Description: The message failed to be delivered to the recipient.

• Use Case: This status occurs when there is an issue in sending the message.

Skipped

• Description: The message was not sent because the user has opted out.

• Use Case: This status occurs when the intended recipient has opted out of receiving messages, ensuring no delivery attempt is made to respect their preferences.