Update Templates

Only certain fields can be updated:

List of all fields that can be updated

Name	Type
description	string
namespace	string
enabled	boolean
tags	object (head & body)

❗ You cannot update components or the template’s structure.

Important Notes About Updating Templates

• Only certain fields can be updated (mentioned in the table above).

• The template structure cannot be changed components such as header, body, footer, and buttons are fixed after creation.

• You only need to send the fields you want to update; all other fields remain unchanged.

• Updates only affect new campaigns. Any campaign that was already created will continue using the original template version.

Update Template

PUT https://www.channel360.co.za/v1.1/templates/{{templateId}}

Request Body

{
  "tags": {
    "head": [
      {
        "index": 1,
        "type": "document",
        "url": "https://www.w3.org/WAI/ER/tests/xhtml/testfiles/resources/pdf/dummy.pdf"
      }
    ],
    "body": [],
    "buttons": []
  },
  "description": "Updated template description",
  "enabled": true
}

Response Example

{
    "organization": "67ea68df674ce7a1b7002b75",
    "description": "Updated template description",
    "namespace": "",
    "status": "APPROVED",
    "enabled": true,
    "category": "UTILITY",
    "name": "document_info_template",
    "language": "en_US",
    "components": [
        {
            "type": "HEADER",
            "format": "DOCUMENT",
            "buttons": []
        },
        {
            "type": "BODY",
            "text": "Hi {{1}}, please review the attached document. Tap below to confirm receipt.",
            "buttons": []
        },
        {
            "type": "FOOTER",
            "text": "Thank you!",
            "buttons": []
        },
        {
            "type": "BUTTONS",
            "buttons": [
                {
                    "type": "QUICK_REPLY",
                    "text": "Received"
                },
                {
                    "type": "QUICK_REPLY",
                    "text": "Need Help"
                }
            ]
        }
    ],
    "tags": {
        "head": [
            {
                "index": 1,
                "type": "document",
                "url": "https://www.w3.org/WAI/ER/tests/xhtml/testfiles/resources/pdf/dummy.pdf"
            }
        ],
        "body": [],
        "buttons": []
    },
    "messageTemplateId": "713692131399975",
    "createdAt": "2025-12-11T14:27:53.536Z",
    "updatedAt": "2025-12-12T06:19:34.201Z",
    "version": 1,
    "id": "693ad4e9b0bdf3137d2e2908"
}

Update Template (CSV)

Request Body

{
    "tags": {
        "head": [
            {
                "index": 1,
                "type": "document",
                "url": "https://www.w3.org/TR/PNG/iso_8859-1.csv"
            }
        ],
        "body": [],
        "buttons": []
    },
    "description": "Updated CSV template",
    "enabled": true
}

Response Example

{
    "organization": "67ea68df674ce7a1b7002b75",
    "description": "Updated CSV template",
    "namespace": "",
    "status": "APPROVED",
    "enabled": true,
    "category": "UTILITY",
    "name": "document_info_template",
    "language": "en_US",
    "components": [
        {
            "type": "HEADER",
            "format": "DOCUMENT",
            "buttons": []
        },
        {
            "type": "BODY",
            "text": "Hi {{1}}, please review the attached document. Tap below to confirm receipt.",
            "buttons": []
        },
        {
            "type": "FOOTER",
            "text": "Thank you!",
            "buttons": []
        },
        {
            "type": "BUTTONS",
            "buttons": [
                {
                    "type": "QUICK_REPLY",
                    "text": "Received"
                },
                {
                    "type": "QUICK_REPLY",
                    "text": "Need Help"
                }
            ]
        }
    ],
    "tags": {
        "head": [
            {
                "index": 1,
                "type": "document",
                "url": "https://www.w3.org/TR/PNG/iso_8859-1.csv"
            }
        ],
        "body": [],
        "buttons": []
    },
    "messageTemplateId": "713692131399975",
    "createdAt": "2025-12-11T14:27:53.536Z",
    "updatedAt": "2025-12-12T06:24:22.759Z",
    "version": 2,
    "id": "693ad4e9b0bdf3137d2e2908"
}