Dashboard

The Dashboard offers comprehensive analysis and reporting for all messages sent through the platform

This chart shows you an overall performance view on the different metrics of the campaigns sent as a organisation.

You can select custom start and end dates to quickly analyze each campaign sent, along with its various performance metrics.

Below are the campaign/message performance categories:

• Read: This indicates that the message was successfully sent and read by the recipient which in simpler terms is 2 blue ticks.

• Delivered: Represents that the message was successfully delivered to the recipient’s phone, but they haven’t opened it yet, which in simpler terms is 2 grey ticks.

• Delivered To Channel: This means that the message has been sent out of our platform and has reached Whatsapp but it still needs to reach the recipient.

• Failed: This means that there's been an issue and the message hasn't reached the recipient.

• Pending: This means that the message is still waiting/ in the process to being delivered and hasn't reach the recipient yet.

These metrics include:

• Success/Failed to track how well your campaigns performed.

• Message status that show which messages are read, unread, delivered, or undelivered.

• Opted-out subscribers show to total subscribers that have opted in or have opted out of receiving messages.

• Notifications by category to see notifications grouped by type for easy analysis.

This chart shows you the possible reasons as to why a campaign failed.