> For the complete documentation index, see [llms.txt](https://docs.channel360.co.za/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.channel360.co.za/api-usage.md).

# API Usage

- [Using the Channel360 V1.1 API ](https://docs.channel360.co.za/api-usage/using-the-channel360-v1.1-api.md): Get started with using Channel360's V1.1 API
- [Webhooks](https://docs.channel360.co.za/api-usage/using-the-channel360-v1.1-api/webhooks.md): Webhooks are automated mechanisms for real-time communication between systems, enabling one system to send data to another as soon as a specific event occurs.
- [Templates](https://docs.channel360.co.za/api-usage/using-the-channel360-v1.1-api/templates.md): Templates  are pre-designed message formats that businesses use for automated communication with customers.
- [ Create Templates ](https://docs.channel360.co.za/api-usage/using-the-channel360-v1.1-api/templates/create-templates.md)
- [Get Templates](https://docs.channel360.co.za/api-usage/using-the-channel360-v1.1-api/templates/get-templates.md)
- [Update Templates](https://docs.channel360.co.za/api-usage/using-the-channel360-v1.1-api/templates/update-templates.md): Only certain fields can be updated:
- [Notifications](https://docs.channel360.co.za/api-usage/using-the-channel360-v1.1-api/notifications.md): Notifications use pre-approved templates to send one-way messages to users.
- [Conversations](https://docs.channel360.co.za/api-usage/using-the-channel360-v1.1-api/conversations.md): What are Conversations, and how to use them
- [Send Interactive Messages](https://docs.channel360.co.za/api-usage/using-the-channel360-v1.1-api/conversations/send-interactive-messages.md): Interactive list messages allow you to present users with a list of options to choose from.
- [Send Text Message](https://docs.channel360.co.za/api-usage/using-the-channel360-v1.1-api/conversations/send-text-message.md): In this page we show you how to send a text message.
- [Send Media Message](https://docs.channel360.co.za/api-usage/using-the-channel360-v1.1-api/conversations/send-media-message.md): in this section we'll show you how to start a conversation with different types of media.
- [Send Image Message](https://docs.channel360.co.za/api-usage/using-the-channel360-v1.1-api/conversations/send-media-message/send-image-message.md): In this page we show you how to send a message containing an image.
- [Send File Message](https://docs.channel360.co.za/api-usage/using-the-channel360-v1.1-api/conversations/send-media-message/send-file-message.md): In this page we show you how to send a message containing a pdf file.
- [Get Conversation History](https://docs.channel360.co.za/api-usage/using-the-channel360-v1.1-api/conversations/get-conversation-history.md): In this page we show you how to get the conversation history.
- [WhatsApp usernames and BSUID](https://docs.channel360.co.za/api-usage/using-the-channel360-v1.1-api/conversations/whatsapp-usernames-and-bsuid.md): How WhatsApp usernames change identity fields in message:appUser events.