> For the complete documentation index, see [llms.txt](https://docs.channel360.co.za/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.channel360.co.za/channel360-guide/webhooks.md).

# Webhooks

### Creating webhooks

1. Sign in to Channel360.
2. Navigate to **Settings.**
3. Select the **Webhooks** tab.

This section displays all webhooks configured for your organisation.

<figure><img src="/files/NbugUZNDR1SW5oCitv09" alt=""><figcaption></figcaption></figure>

### Webhook Triggers

When creating a webhook in the Channel360 frontend, you can subscribe to one or more of the following events:

|                               |                                                                                     |
| ----------------------------- | ----------------------------------------------------------------------------------- |
| Message App User              | Triggered when an end subscriber sends an inbound message.                          |
| Message App Maker             | Triggered when a message is sent from your organisation to the subscriber.          |
| Notification Delivery User    | Triggered when a notification is successfully delivered to the subscriber's device. |
| Notification Delivery Channel | Triggered when a notification is successfully delivered to the channel.             |
| Notification Delivery Failure | Triggered when a notification fails to deliver.                                     |
| Conversation Read             | Triggered when a subscriber reads a conversation.                                   |
| Delivery Failure              | Triggered when an outbound message fails to deliver.                                |
| Flow Submission               | Triggered when a WhatsApp flow is submitted.                                        |

If you came from the **Webhooks API** section, here is the page link below to navigate to the next step which is Templates.

{% content-ref url="/pages/U3XeRYOKuqlAz9VnPdjD" %}
[Templates](/api-usage/using-the-channel360-v1.1-api/templates.md)
{% endcontent-ref %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.channel360.co.za/channel360-guide/webhooks.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.