> For the complete documentation index, see [llms.txt](https://docs.channel360.co.za/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.channel360.co.za/channel360-guide/webhooks.md).

# Webhooks

In Channel360, webhooks are used to send event data (such as message delivery update, failures, reads etc.) to your system.

### Creating webhooks

1. Sign in to Channel360.
2. Navigate to **Settings.**
3. Select the **Webhooks** tab.

This section displays all webhooks configured for your organisation.

<figure><img src="https://685637647-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FP4Um8QSERfruL8OrCzQm%2Fuploads%2Fe26D0e2TRARuoB4sLUvI%2Fimage.png?alt=media&amp;token=1d72efc9-c37d-46c5-aaf1-ddcbf48d3a91" alt=""><figcaption></figcaption></figure>

### Webhook Triggers

When creating a webhook in the Channel360 frontend, you can subscribe to one or more of the following events:

|                               |                                                                                     |
| ----------------------------- | ----------------------------------------------------------------------------------- |
| Message App User              | Triggered when an end subscriber sends an inbound message.                          |
| Message App Maker             | Triggered when a message is sent from your organisation to the subscriber.          |
| Notification Delivery User    | Triggered when a notification is successfully delivered to the subscriber's device. |
| Notification Delivery Channel | Triggered when a notification is successfully delivered to the channel.             |
| Notification Delivery Failure | Triggered when a notification fails to deliver.                                     |
| Conversation Read             | Triggered when a subscriber reads a conversation.                                   |
| Delivery Failure              | Triggered when an outbound message fails to deliver.                                |
| Flow Submission               | Triggered when a WhatsApp flow is submitted.                                        |

If you came from the **Webhooks API** section, here is the page link below to navigate to the next step which is Templates.

{% content-ref url="/pages/U3XeRYOKuqlAz9VnPdjD" %}
[Templates](/api-usage/using-the-channel360-v1.1-api/templates.md)
{% endcontent-ref %}