Webhooks

In Channel360, webhooks are used to send event data (such as message delivery update, failures, reads etc.) to your system.

Creating webhooks

1. Sign in to Channel360.

2. Navigate to Settings.

3. Select the Webhooks tab.

This section displays all webhooks configured for your organisation.

Webhook Triggers

When creating a webhook in the Channel360 frontend, you can subscribe to one or more of the following events:

Message App User	Triggered when an end subscriber sends an inbound message.
Message App Maker	Triggered when a message is sent from your organisation to the subscriber.
Notification Delivery User	Triggered when a notification is successfully delivered to the subscriber's device.
Notification Delivery Channel	Triggered when a notification is successfully delivered to the channel.
Notification Delivery Failure	Triggered when a notification fails to deliver.
Conversation Read	Triggered when a subscriber reads a conversation.
Delivery Failure	Triggered when an outbound message fails to deliver.
Flow Submission	Triggered when a WhatsApp flow is submitted.

If you came from the Webhooks API section, here is the page link below to navigate to the next step which is Templates.

Templates