> For the complete documentation index, see [llms.txt](https://docs.channel360.co.za/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.channel360.co.za/channel360-guide/templates/template-creation.md).

# Template Creation

We provide the following template categories:

<div align="center" data-full-width="false"><figure><img src="https://685637647-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FP4Um8QSERfruL8OrCzQm%2Fuploads%2FfcKVt4as0KePRrgsWvZa%2FScreenshot%202024-11-08%20at%2010.49.36.png?alt=media&amp;token=0bacdb0e-2bbd-4496-b5a7-acd5768cde60" alt=""><figcaption></figcaption></figure></div>

<table><thead><tr><th width="213">Template Category</th><th>Description</th></tr></thead><tbody><tr><td>Marketing</td><td>Which is primarily used for promotional messages like sales announcements and special offers.</td></tr><tr><td>Utility</td><td>Templates used for post-sale notifications, including delivery updates, payment confirmations, and account notices.</td></tr></tbody></table>

<figure><img src="https://685637647-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FP4Um8QSERfruL8OrCzQm%2Fuploads%2F2rdKMQOigPdBMdOmF6fb%2FScreenshot%202024-10-22%20at%2014.47.47.png?alt=media&amp;token=30509212-e6f8-4c4d-8ad7-31d49bdc4d11" alt=""><figcaption></figcaption></figure>

A  header allows you to select rich media, such as text, images, or videos, to enhance and lead your broadcast message.

<table><thead><tr><th width="178">Template Types</th><th width="552">Description</th></tr></thead><tbody><tr><td>No Header</td><td>A simple template without a header section.</td></tr><tr><td>Text Header</td><td>Displays bold text at the top of the message. Has a <mark style="color:red;">maximum of 60 characters including parameters.</mark></td></tr><tr><td>PDF Header</td><td>Allows you to attach a PDF file as part of the message. The <mark style="color:red;">maximum size is 15MB.</mark></td></tr><tr><td>Image Header</td><td>Supports image attachments, but the file size must be a <mark style="color:red;">maximum</mark> <mark style="color:red;">of 15MB.</mark></td></tr><tr><td>Video Header</td><td>Allows video attachments in MP4 format, with a <mark style="color:red;">maximum file size of 15MB.</mark></td></tr></tbody></table>

{% hint style="info" %}
You are required to upload an example of the header you'd like. It can be changed once your template is approved.
{% endhint %}

<figure><img src="https://685637647-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FP4Um8QSERfruL8OrCzQm%2Fuploads%2FngKxx9fBZJltnhBq12MT%2FScreenshot%202024-10-22%20at%2014.51.59.png?alt=media&amp;token=094e89e7-cdc5-4305-9d3c-46500fc09f60" alt=""><figcaption></figcaption></figure>

The body of your message can be customized using tags like {{1}}, which represent fields or parameters. When a parameter appears, simply enter placeholder text to show what will populate in that field.

<figure><img src="https://685637647-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FP4Um8QSERfruL8OrCzQm%2Fuploads%2FEOtO5mk1Xav0JxijlQdy%2FScreenshot%202024-10-22%20at%2014.52.49.png?alt=media&amp;token=c042c56f-eb21-4117-a2b9-b291ebea1865" alt=""><figcaption></figcaption></figure>

You can enhance your broadcast by adding customized Quick Reply or Call-to-Action buttons for faster engagement:

* **Quick Reply**: Provide up to 3 instant response options for users.
* **Hyperlink**: Link to a website for more information.
* **Phone Number**: Enable direct calls.

If you came from the **Templates API** section, here is the page link below to navigate to the next step which is **Notifications**.

{% content-ref url="/pages/dr2Row8zhVnRDBJlm59B" %}
[Notifications](/api-usage/using-the-channel360-v1.1-api/notifications.md)
{% endcontent-ref %}