> For the complete documentation index, see [llms.txt](https://docs.channel360.co.za/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.channel360.co.za/channel360-guide/dashboard.md).

# Dashboard

The Dashboard offers comprehensive analysis and reporting for all messages sent through the platform

<figure><img src="https://685637647-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FP4Um8QSERfruL8OrCzQm%2Fuploads%2Fgit-blob-e94db956155f80efd8310bb271dd65028329cb4c%2FScreenshot%202024-10-28%20at%2009.25.42.png?alt=media" alt=""><figcaption></figcaption></figure>

This chart shows you an overall performance view on the different metrics of the campaigns sent as a organisation.

You can select custom start and end dates to quickly analyze each campaign sent, along with its various performance metrics.

<figure><img src="https://685637647-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FP4Um8QSERfruL8OrCzQm%2Fuploads%2Fgit-blob-99e2b2adc138cf688a2ae5d1b041bb4fc98ba282%2FScreenshot%202024-10-28%20at%2010.56.55.png?alt=media" alt=""><figcaption></figcaption></figure>

Below are the campaign/message performance categories:

* **Read:** This indicates that the message was successfully sent and read by the recipient which in simpler terms is **2 blue ticks**.
* **Delivered:** Represents that the message was successfully delivered to the recipient’s phone, but they haven’t opened it yet, which in simpler terms is **2 grey ticks.**
* **Delivered To Channel:** This means that the message has been sent out of our platform and has reached Whatsapp but it still needs to reach the recipient.
* **Failed:** This means that there's been an issue and the message hasn't reached the recipient.
* **Pending:** This means that the message is still waiting/ in the process to being delivered and hasn't reach the recipient yet.

<figure><img src="https://685637647-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FP4Um8QSERfruL8OrCzQm%2Fuploads%2Fgit-blob-35ef9b6fca5bd9f5b2bfc576d7f4112218926828%2FScreenshot%202024-10-28%20at%2010.57.16.png?alt=media" alt=""><figcaption></figcaption></figure>

These metrics include:

* **Success/Failed** to track how well your campaigns performed.
* **Message status** that show which messages are read, unread, delivered, or undelivered.
* **Opted-out subscribers** show to total subscribers that have opted in or have opted out of receiving messages.
* **Notifications by category** to see notifications grouped by type for easy analysis.

<figure><img src="https://685637647-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FP4Um8QSERfruL8OrCzQm%2Fuploads%2Fgit-blob-530c36c3dcd5a946fc5c3be037c58e0bfda87570%2FScreenshot%202024-10-28%20at%2010.58.23.png?alt=media" alt=""><figcaption></figcaption></figure>

This chart shows you the possible reasons as to why a campaign failed.