Send a text reply

Reply to a customer with a plain text message.

Send a text message to a customer who has written to you in the last 24 hours.

Before you start

• The customer's app user ID (<APP_USER_ID>), from the message:appUser webhook event. See Reply to a customer.

Send the reply

POST /org/<ORG_ID>/whatsapp/appuser/<APP_USER_ID>/reply

Field	Required	What to put
text	Yes	The text of the message.
type	No	Leave it out, or set it to "text".

cURL

curl -X POST "https://channel360.co.za/v1.1/org/<ORG_ID>/whatsapp/appuser/<APP_USER_ID>/reply" \
  -H "Authorization: Bearer <API_KEY>" \
  -H "Content-Type: application/json" \
  -d '{
    "text": "Hello World"
  }'

JavaScript

const response = await fetch(
  "https://channel360.co.za/v1.1/org/<ORG_ID>/whatsapp/appuser/<APP_USER_ID>/reply",
  {
    method: "POST",
    headers: {
      Authorization: "Bearer <API_KEY>",
      "Content-Type": "application/json"
    },
    body: JSON.stringify({ text: "Hello World" })
  }
);

console.log(await response.json());

Python

import requests

response = requests.post(
    "https://channel360.co.za/v1.1/org/<ORG_ID>/whatsapp/appuser/<APP_USER_ID>/reply",
    headers={
        "Authorization": "Bearer <API_KEY>",
        "Content-Type": "application/json",
    },
    json={"text": "Hello World"},
)

print(response.json())

Check it worked

The API returns 201 with the message that was sent:

{ "messages": [ { "type": "text", "text": "Hello World" } ] }

The real response includes more fields on the message, such as its _id.

If it fails, see the error table on Reply to a customer.

Next

Send a media reply